FAQ’s
Questions about HealthEmove
What is HealthEmove?
HealthEmove is a personal digital health record. It’s a free app that stores your health information, such as letters from your doctor, your blood test results, blood pressure measurements, vaccinations, medicines, and diagnoses.
You can view this information anytime, anywhere. You decide who can see your health record. Only share it with people you trust, such as your healthcare providers, family members, or caregivers.
The app also has information about healthcare rights in The Netherlands.
Why would I share my health record?
People on the move often visit new healthcare providers. Your new doctor may not have access to your medical history, and you may speak a different language than they do. This can make it hard to explain your health history, remember past surgeries, or list which medicines you take.
With HealthEmove, you can easily share your health information with a healthcare provider whenever you choose. This helps them understand your medical history and make better decisions about your care.
Does HealthEmove replace my doctor's medical record?
No. HealthEmove does not replace your doctor’s medical record. Both are important, and you should keep both up to date.
Is HealthEmove free to use?
Yes. HealthEmove is completely free to use.
What if I don’t have a mobile phone or a WIFI connection?
HealthEmove is available as an app for Apple and Android/Google phones, and as a desktop app for Apple computers. You need an internet or WiFi connection to sign in and see your health record.
Can I use HealthEmove in another country?
Yes. HealthEmove is free to use in every country. However, the information in the app about the healthcare system and your healthcare rights currently only applies to the Netherlands.
In which languages is HealthEmove available?
HealthEmove is available in 19 languages, from Europe, Africa, and the Middle East. We are adding new languages shortly!
I have an HealthEmove account with Patients Knows Best, what is this and how do I log in?
HealthEmove used to be offered by software provider Patients Know Best. Do you want to log in to your account? Please click on this link. More information about Patients Knows Best: https://patientsknowbest.com/patients-and-carers/.
Contact HealthEmove, via info@healthemove.org. If you want to retrieve your account details and password, or delete your account, contact us via info@healthemove.org or call us or send us a message on 06-173370554
From which age can I use HealthEmove?
You must be 16 or older, because you need to be old enough to decide how your health information is used. Right now, a parent or guardian cannot make or manage an account for you.
Questions about adding & managing health information
Does my data automatically get added to HealthEmove?
No. Your data is never added automatically. If a doctor or other healthcare provider gives you a paper document, you can add it yourself, for example, by taking a photo of it with the app.
A healthcare provider may assist you with this using your own phone. However, they cannot add documents to your account from their own device or account.
Why would I share my health record?
People on the move often visit new healthcare providers. Your new doctor may not have access to your medical history, and you may speak a different language than they do. This can make it hard to explain your health history, remember past surgeries, or list which medicines you take.
With HealthEmove, you can easily share your health information with a healthcare provider whenever you choose. This helps them understand your medical history and make better decisions about your care.
Can I edit or remove information from my account?
Yes, you can edit or remove information and files in your account. You can only edit the title or notes of documents you’ve uploaded, you cannot edit the document or picture itself. You can permanently remove any document, note, recording, or measurement but this cannot be undone.
Can I store health information about my child or someone I care for?
We do not prohibit parents or guardians to store children’s health information in their HealthEmove account.
Is the AI translation of my documents correct?
A computer program translates your documents. It can make mistakes. Your original document is never changed, you can always see it. If a translation looks wrong, you can report it in the app. Make sure to read all translations with caution.
Can HealthEmove diagnose a health problem or give medical advice?
No. HealthEmove cannot diagnose or give medical advice. HealthEmove simply stores any health information you choose to upload to your HealthEmove account.
Questions about privacy and security
Can HealthEmove employees see or read my documents?
No. No one from the HealthEmove team can see the files and pictures you have uploaded to your HealthEmove account. Your documents are ‘encrypted’, meaning they are not available to anyone but you.
What personal information is stored by HealthEmove and where?
Please read the answer to this question in our privacy policy here.
How can I delete my HealthEmove account and health record?
You can delete your HealthEmove account and health record directly in the app. Go to More, then tap Delete Account and confirm your choice. You will receive a verification code by email. Enter this code in the app to confirm your identity and complete the deletion. Your account and all the information stored in it will be permanently deleted.
Are all documents in the HealthEmove app verified by healthcare professionals?
HealthEmove does not verify or validate the medical documents in user accounts. Therefore, all medical professionals should interpret medical data from HealthEmove user accounts with care. Consult or check health documents with previous healthcare professionals if possible.
Can someone access my health information if they find or steal my phone?
No, the HealthEmove is locked with a pin code, fingerprint or face recognition, and an extra verification step based on your choosing. A person who stole your phone cannot access the HealthEmove app as long as they do not know your account details.
Who should I contact if I think someone has accessed my account?
Text or send a WhatsApp message to +31617370554 or send an email info@healthemove.org to as soon as possible. Explain your situation and we will try to assist you as well as we can.