English
Terms of Use
The HealthEmove app is an app of Stichting Amsterdam Health & Technology Institute (“ahti”, or “we”), Paasheuvelweg 25, 1105 BP Amsterdam, the Netherlands.
Who is responsible for your personal data?
The HealthEmove app (the “App”) helps you keep an overview of your own health. This is important because you may change healthcare providers and because your information is currently spread across different healthcare providers in the Netherlands or in other countries within the EU. With the App, you can keep your information safe and with you, and show this information to your (new) healthcare or care provider. This helps a new healthcare provider assist you better.
You keep your information in your “Data Vault”: a personal storage space that can be accessed through the App and that is secured with encryption. You are the only one with access to your Data Vault; not even ahti can view its contents. You fill the Data Vault yourself: you add documents and photos, your own notes, and you can make and save audio recordings. With the App you can create translations of documents and audio recordings that you have added, and add these to your Data Vault. You can also find information in the App about your right to healthcare and where you can get care.
The App is still under development and is continuously being tested for further development.
1. GENERAL
1.1 Applicability. When you open the App for the first time, you will be asked to accept these HealthEmove Terms of Use (the “Terms”). To save or print these Terms, you can use the buttons at the top of this page.
1.2 Age. The App is intended for users aged 16 and older. When you open the App for the first time, you must confirm that you are 16 years of age or older.
1.3 Changes. These Terms may be changed from time to time. The amended Terms apply from the moment you have agreed to them, for example through a pop-up screen in the App. You are required to accept the updated Terms if you want to continue using the App.
1.4 Privacy Statement. The processing of your personal data in connection with HealthEmove is described in the HealthEmove Privacy Statement (the “”). Because this processing relates, among other things, to your health data, you can only use the App if you give us the explicit consent required for this.
1.5. Contact. If you have questions about the App, you can contact us via info@healthemove.org or by sending a WhatsApp message to +31 6 173 70 554.
1.6 App store terms. In addition to these Terms, the terms of Apple’s App Store and Google’s Play Store may apply to obtaining and using the App. Please refer to the terms of use and privacy statement of the relevant app store. Apple and Google are not a party to these Terms.
2. THE APP
2.1 Access to the App. You can download the App via the Apple App Store or the Google Play Store. To be able to use the App, you must register with a valid email address and phone number. You can then choose from the login methods offered by the App: (i) an email code combined with a self-chosen 5-digit PIN, or (ii) a Passkey on your mobile device. A Passkey is a digital login key that lets you log in using your device’s unlock method, for example your fingerprint or facial recognition. The App provides more explanation about how each login method works and its advantages and disadvantages. The App may only be used on the device on which it was downloaded and installed, and you are responsible yourself for suitable equipment, an internet connection, and any other requirements needed to use the App. If you install the App on a new phone, you can link your existing HealthEmove account to it.
2.2 Functionality of the App. The functionality of the App is limited to providing the Data Vault as described in these terms of use. Healthcare providers cannot add data directly to your Data Vault without your action. If you have questions about the (medical) information shown in the App, the conclusions that can be drawn from it, or the decisions that can be based on it, always contact your healthcare or care provider. The App is not intended to give you warnings about your health, and health risks may exist without this being visible in the App. The information in the App is not a substitute for professional medical advice.
2.3 Personal user account. The App is for personal use; you should not share your user account with others or upload information about others in the App, unless this is relevant to your own use of the App. Documents you upload will sometimes contain information about third parties, such as the names of treating doctors or contact persons. This is allowed as long as you use the App for your own personal purposes (under the so-called “household exemption” under the GDPR, see also the Privacy Statement [link]). You can only access your user account by logging in with your login details. Handle your login details carefully. Keep them secret and store them in a safe place, so that third parties cannot access them. You may not give your login details to third parties. You must report the loss, theft, or (suspected) misuse of your login details to ahti immediately.
Have you forgotten your PIN, or lost access to your email address and phone number ? Then contact us by sending an email to info@healthemove.org or by sending a WhatsApp message to +316 173 70 554. We will then contact you to help you further. For this, it is necessary that we already have your phone number on file.
2.4 Accuracy of information. The information you upload in the App is secured in a way that means ahti has no insight into or access to it (through ‘encryption’). This means ahti has no way to check whether the information you store in your Data Vault is correct and up to date. You must therefore check yourself whether the information stored in your Data Vault is (still) correct, for example when you use the App to prepare for a visit to a healthcare provider.
2.5 Non-compliance. It is not permitted to use the App for acts and/or conduct that violate these Terms or applicable laws or regulations, public morals, public order, or the rights of third parties. If ahti has indications that a user is acting in violation of these Terms, ahti has the right to conduct further investigation and take measures. These measures may include suspending or terminating access to the App or your account, and recovering any damages or costs.
2.6 Where can you use the App? You can use HealthEmove in the Netherlands and in the rest of the European Union.
3. RIGHTS AND OBLIGATIONS
3.1 Providing the App. ahti will make efforts to make the App available to you, but cannot guarantee that the App (i) will be available at all times, uninterrupted or fully available, (ii) is free of errors, defects or viruses, or (iii) is current, complete or accurate.
3.2 Unavailability of the App. Because you are taking part in a pilot, ahti may, where possible with prior notice, (i) block or take out of use the App or the User Content, in whole or in part, at any time, or (ii) adapt, expand, remove or otherwise change the App, for example because the pilot of the App is discontinued. You should therefore make sure you keep suitable back-ups or copies of the User Information. ahti is not liable for any damage or costs resulting from these measures.
3.3 Updates. ahti may release updates from time to time to fix errors or improve how the App works. Available updates are offered via the Apple App Store and the Google Play Store. You are responsible yourself for installing updates. ahti is not liable for damage resulting from not installing available updates.
3.4 Third-party information. The App may contain links to external websites or information from external parties. ahti is not liable for the use, content or functioning of these external pages or information. The Privacy Statement does not apply to personal data collected and processed on or through these external websites.
4. LICENSE AND INTELLECTUAL PROPERTY
4.1 Intellectual property. All intellectual property rights in the App, including copyrights, trademark rights, database rights and patent rights, rest exclusively with ahti or its licensors, unless stated otherwise.
4.2 License. ahti hereby grants you a non-exclusive, non-transferable license to view and use the App and its content, and to make copies of it for your own use. This use must be in accordance with these Terms. Any other use of the App, including storing, reproducing, or decompiling (part of) the App, is not permitted without ahti’s prior written consent.
4.3 Feedback. If you share feedback, ideas and/or materials with ahti, including texts, images, sounds, software or information (“Materials”), ahti is entitled to use, copy and commercially exploit these Materials, in the broadest sense, without owing any compensation for this. ahti is not required to keep these Materials confidential. This does not apply to personal data or health information that forms part of the Materials, such as personal data visible in a photo you share with ahti. We use this data solely to investigate and resolve the reported issue, in line with the Privacy Statement.
5. ADDITIONAL TERMS APPLICABLE TO MOBILE DEVICES
The following terms apply only if you install, open or use the App on a device equipped with the iOS mobile operating system, developed by Apple Inc. (“Apple”):
- Apple is not a party to this agreement and is not responsible for the App or its content. To the extent that Apple’s applicable usage rules and terms, available via www.apple.com, go further than or conflict with what is stated in these Terms, the aforementioned applicable usage rules take precedence over the Terms.
- The license in article 4.2 is limited to using the App on mobile devices authorized by Apple and in accordance with Apple’s applicable terms.
- Apple is not obliged to provide any maintenance or support services in connection with the App.
- In the event that the App does not meet an applicable guarantee or warranty (warranty), you can report this to Apple, and Apple will refund any amount you have paid for downloading the App. To the extent permitted by law, Apple has no warranty or guarantee obligation whatsoever.
- Apple is not responsible or liable for any direct or indirect damage or costs to you or third parties, on any grounds whatsoever, resulting from infringement of third parties’ intellectual property rights or breach of applicable product liability law, consumer law or any other applicable statutory provision.
- You hereby confirm that you (i) do not reside in a country subject to an embargo imposed by the competent authorities of the United States, or designated by the competent authorities of the United States as a “terrorist supporting country“, and (ii) are not listed on any list of the competent authorities of the United States of “prohibited or restricted parties“.
- Without prejudice to the provisions of Section 6:253 of the Dutch Civil Code, you agree that Apple is a third-party beneficiary with respect to these Terms and that Apple has the right to enforce the provisions of these Terms in its own name, as if Apple were a party to them.
6. LIABILITY
6.1 Information purposes. The App and its features are intended solely for informational purposes and are not intended as (medical) advice.
6.2 Liability. ahti is not liable for damage or costs incurred by you or third parties as a result of using, or being unable to use, (parts of) the App. This also applies to damage caused by incorrect or incomplete information in the App, by acts or omissions of other users, or by viruses. This limitation does not apply if the damage was caused by intent or deliberate recklessness on the part of ahti’s management.
Users who act in violation of the obligations arising from these Terms are liable for all resulting damage suffered by ahti.
7. TERMINATION
The agreement between you and ahti is entered into for an indefinite period. ahti may, at its own discretion, terminate the use of the App at any time. Upon termination, all rights and licenses you were granted under these Terms lapse. You must then stop using the App.
You can delete your account and Data Vault yourself at any time via the App’s settings. From that moment on, your account and Data Vault are no longer accessible. A copy of your data may remain in back-ups for a maximum of 30 days, after which it is permanently deleted. Your account and Data Vault are also deleted if you have not logged in for 2 years and 30 days. We will send you a reminder every six months. If you still have not logged in after 2 years and 30 days, your account and Data Vault will be deleted.
Please note: simply removing the App from your phone only deletes the local copy on that device. Your account and Data Vault will continue to exist until you cancel your account via the App, or until you have not used the App for 2 years and 30 days.
8. OTHER
8.1 Applicable law and competent court. Dutch law applies to these Terms. This choice of law does not deprive you of the protection you are afforded as a consumer under provisions that cannot be deviated from by agreement under the law of the country where you have your habitual residence (in accordance with Regulation (EC) No. 593/2008). Disputes arising from these Terms, including disputes about their existence and validity, will, at your choice, be submitted to (i) the competent court in Amsterdam or (ii) the competent court of your place of residence. ahti may only summon you before the competent court in the country where you have your place of residence.
8.2 Online dispute resolution. The European Commission offers a platform for online dispute resolution (ODR) at http://ec.europa.eu/consumers/odr/. Please note: ahti is not required to participate in ODR procedures.
8.3 Void or voidable provisions. If any provision of these Terms is void or voidable, this does not affect the validity of the remaining provisions of these Terms. In that case, ahti and the user will discuss the content of a new provision to replace the void or voidable provision, staying as close as possible to the purpose and intent of the original provision.
© 2026 Stichting Amsterdam Health & Technology Institute. All rights reserved.
Last modified: [28-09-2026]